In all fairness, buyer is responsible for shipping on an exchange item. Please contact us by email before returning, so that we know it is on it's way. Returns must be within 7 business days. Personalized, Custom Orders and Sale items are not exchangable unless it is damaged during delivery. Product must be in new condition and in it's original packaging. While returning an item with an exchange please keep your name, address, contact number and instructions clearly indicated.
