top of page
Questions & Answers
-
Can I expedite my shipping?Yes! We offer the following shipping options: 1st Class Mail - USPS 2-3 Business Days Priority Mail - USPS 1-3 Business Days
-
Do I pay shipping on an exchange item?In all fairness, buyer is responsible for shipping on an exchange item. Please contact us by email before returning, so that we know it is on it's way. Returns must be within 7 business days. Personalized, Custom Orders and Sale items are not exchangable unless it is damaged during delivery. Product must be in new condition and in it's original packaging. While returning an item with an exchange please keep your name, address, contact number and instructions clearly indicated.
-
How can I track my order?With trackingpackages.org you can quickly track USPS packages. Simply enter your USPS tracking number to start the process. After following the simple setup process you will be able to quickly search your package.
-
How long will it take me to get my order?Please allow 1 to 3 days to process your order. On completing your purchase, you will have one or more options for delivery. This is an estimated timescale for delivery. There is a possibility our items may be delayed due to circumstances beyond our control such as a courier delay. If you need your item faster, please select Rush Fee. Orders placed on a national holiday or weekends will take longer to process.
-
How can I check the status of my order?We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order here.
-
Can I cancel my order?It's not a problem to change your mind. We just ask that you contact us by email to cancel the item within 24 hours of placing the order. We will then provide you with further instructions. An order cannot be cancelled after delivery of good.
-
Will what I see on my digital monitor be exactly what I receive?While care is taken to ensure that we display as accurately as possible appearances, colors, textures or finishes, what you will see on your digital monitor might slightly differ and so we cannot guarantee that images are an accurate representation of the actual goods you are purchasing.
-
Having a problem with my order!Please send us a message via linda@ido-andmore.com. We will help in any way we can! Please allow 24-48 hours for a response M-F. Thank you!!!
-
What qualifies a purchase as a standard, personalized or custom order?"Standard designed items are purchased as seen (No Changes). A personalized item includes any of our products that are stated "Personalized". You may change either/or names and date. Custom designed items require an email contact to our company. We allow up to three qualified changes per order. Everything personalized or custom designed is made to order therefore we cannot accept returns or exchanges.
-
What if my item is damaged?If your order arrives damaged, please contact us by email within 7 business days. Include in your email an explanation of the damage, along with an attached picture of product and packaging. At that time, we can evaluate and send further instructions.
-
How do I place a custom order?Custom orders require an email to our company with explanation of changes to be made. We allow 3 changes per custom order. Then we will quote you a price.
-
Can I return or exchange an order?If you are not totally satisfied with your standard order, please contact us by email before returning, so that we know it is on it's way. Returns must be within 7 business days. Personalized, Custom Orders and Sale Items are not returnable unless it is damaged during delivery. Product must be in new condition and in it's original packaging. In all fairness, buyer is responsible for all shipping charges. While returning an item with an exchange, please keep your name, address, contact number and instructions clearly indicated.
-
What are your Privacy Policies?We do not sell or distribute our customer list.
-
Where is your online store based?Our manufacturing plant and office is located in Vancouver, Washington. A picturesque community located in the Great Pacific Northwest.
-
Can we call customer Service?Yes, we have customer service M-F from 9:00 am to 5:00 pm pacific time and are happy to help. We answer questions as quickly as we can and appreciate your patience. We may not be available on holidays for customer service but will resume on the following business day. Contact number 360-909-6445.
-
Why haven't I received a response to my inquiry yet?We answer inquiries M-F 9:00 am to 5:00 pm and limited hours on the nights and weekends. We answer questions as quickly as we can and appreciate your patience. We may not be available on holidays for customer service but will resume on the following business day.
-
Where is my order shipped from?Your order is shipped from our manufacturing plant and office, based in Vancouver, Washington
-
What are my options to pay for my order?"I Do" and More online store currently accepts Visa, MasterCard, Discover, and American Express credit cards. We also accept payment via PayPal and Square.
-
Can I return or exchange my item?Exchanges If you are not totally satisfied with your standard purchase order, please contact us by email before returning, so that we know it is on it's way. Returns must be within 7 business days. Personalized, custom orders and sale items are not returnable unless it is damaged during delivery. Product must be in new condition and in it's original packaging. In all fairness, buyer is responsible for all shipping charges. Returns -- Damaged Items Only Please contact us by email within 7 business days. Include in the email an explanation of the damage, along with an attached picture of product and packaging. At that time we can evaluate and send further instructions.
-
What options do I have if my order arrives damaged?If your order arrives damaged, please contact us by email before you return the item, so we know it is on the way. Along with your email please give a brief explanation and attach a picture of the damaged product.
-
Can I return a personalized, custom design or sale item?"No, personalized, custom orders and sale items cannot be returned unless they are damaged during shipping. If damaged during shipping, please contact us by email within 7 business days. Include in the email an explanation of the damage along with an attached picture.
-
Is there a minimum order to purchase wholesale?Yes, our purchase quantity is as follows: 1-25, 26-50, 51-75 and 76-100 with a price break for each.
-
What is your wholesale quantity and price break?Quantity: Standard 01-25 $9.50 ea. 26-50 $9.25 ea. 51-75 $9.00 ea. 76-100 $8.75 ea. Personalized (1) $9.50
-
Do I need authorization before I can purchase at wholesale cost?Yes, it is required that you submit a New Wholesale Members form. Once submitted and approved, we will email to you a password to begin your wholesale shopping.
bottom of page